Shipping & Returns
At Liberty Commons, we’re committed to providing a seamless and convenient shopping experience for all our valued customers. Whether you’re purchasing premium cannabis products or accessories, we understand that reliable shipping and clear return policies are crucial for your satisfaction. Below, you’ll find all the necessary details regarding our shipping procedures, timelines, and return policies to ensure your experience is smooth from start to finish.
Shipping Policy
We pride ourselves on delivering quality products promptly and safely. Our shipping process is designed to ensure your order reaches you in the best condition and as quickly as possible. Here’s what you can expect when ordering from Liberty Commons.
Order Processing
After you place an order, our team begins processing it as quickly as possible. Orders are typically processed within 1–2 business days. Once your order is processed, it will be handed over to our trusted shipping partners for delivery. Please note that orders are not processed or shipped on weekends or public holidays, so please plan accordingly.
If there are any issues with your order—such as an incorrect address or out-of-stock items—you will be notified promptly via email or phone. If you need to make changes to your order, please contact us as soon as possible at info@blazeoncannabis.com or +1 (602) 706-4110.
Shipping Methods and Carriers
Liberty Commons offers several shipping options to suit your needs. All shipping methods are reliable and trackable, ensuring that you can monitor your order every step of the way. Our primary shipping partners include FedEx, UPS, and USPS, depending on your location and preferred service.
We offer the following shipping options:
- Standard Shipping: The most economical option, with an estimated delivery window of 5-7 business days.
- Expedited Shipping: For those who need their order faster, we offer expedited shipping, with an expected delivery time of 2-3 business days.
- Priority Shipping: For urgent orders, our priority shipping option guarantees delivery within 1-2 business days.
Shipping Rates
Shipping rates are determined based on your location, the size of the package, and the shipping method you choose. You will be able to view the exact shipping cost at checkout before finalizing your order. We also offer free standard shipping on orders over $100 within the continental United States.
International Shipping
Currently, Liberty Commons only ships within the United States. We are unable to fulfill international orders at this time. However, we are continually working to expand our shipping capabilities and will update this policy when we can offer international shipping options.
Tracking Your Order
Once your order has shipped, you will receive a tracking number via email. This will allow you to track your order through the carrier’s website. If you have any trouble with tracking or have concerns about your delivery, feel free to reach out to our customer service team at info@blazeoncannabis.com.
Shipping Delays
While we strive to meet all our shipping timelines, certain factors may cause unexpected delays. These factors may include:
- Weather conditions
- Carrier delays
- Holidays or high-demand periods
In such cases, we will do our best to keep you informed and updated. Should any significant delays occur, you will receive communication from our team, and we will work diligently to ensure your order arrives as quickly as possible.
Address Accuracy
To avoid shipping delays or issues, please ensure that the shipping address provided is accurate and complete. Liberty Commons is not responsible for delays or lost packages due to incorrect or incomplete addresses. If there’s an issue with the address, please reach out to us immediately so we can correct it before the shipment is processed.
Return Policy
At Liberty Commons, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we have a straightforward return policy to ensure that your experience with us is positive.
Eligibility for Returns
We accept returns for damaged or defective products only. Due to the nature of cannabis products, we cannot accept returns for items that have been opened, used, or tampered with. If the product is damaged or defective, please reach out to us within 7 days of receiving your order.
To be eligible for a return, the following conditions must be met:
- The item must be in its original packaging and condition.
- You must contact us within 7 days of receiving the product.
- A proof of purchase or receipt is required.
How to Initiate a Return
If your order is eligible for return, please follow these steps:
- Contact Customer Service: Reach out to our customer service team at info@blazeoncannabis.com or +1 (602) 706-4110. Provide your order number and a detailed description of the issue.
- Return Authorization: Upon review, we will issue a return authorization and provide you with further instructions on how to return the product.
- Return Shipping: Once authorized, you will be responsible for returning the item to us. We recommend using a traceable shipping method to ensure the product reaches us safely. The cost of return shipping will be at your expense unless the return is due to a mistake on our part, such as sending the wrong item or a defective product.
- Refund or Exchange: Upon receiving the returned item, we will inspect it to verify the issue. If the return is approved, you will be issued a refund to the original payment method. Alternatively, you may choose to receive an exchange for the same item or a product of equal value.
Non-Returnable Items
The following items are non-returnable and non-refundable:
- Opened or used cannabis products
- Gift cards
- Clearance or sale items
- Any items marked as non-returnable at the time of purchase
Exchanges
If you would like to exchange an item for a different product, please follow the return procedure above and specify that you prefer an exchange. Exchanges are subject to product availability.
Refund Processing Time
Once your return has been approved, please allow up to 10 business days for the refund to be processed and reflected on your original payment method. Depending on your financial institution, it may take an additional 5–7 business days for the refund to appear in your account.
Damaged or Incorrect Orders
We take every effort to ensure your order is processed accurately and arrives in perfect condition. However, if you receive a damaged or incorrect item, we want to resolve it as quickly as possible. Please follow these steps:
- Contact Us Immediately: Email us at info@blazeoncannabis.com or call +1 (602) 706-4110 within 7 days of receiving the product. Include your order number, a description of the issue, and photos of the damage (if applicable).
- Return or Exchange: If the product is damaged or incorrect, we will provide you with a return label and either a refund or replacement, depending on your preference.
Cancellations
If you wish to cancel your order, please contact us immediately at info@blazeoncannabis.com or +1 (602) 706-4110. We will do our best to cancel the order before it’s processed for shipping. If your order has already been shipped, we will not be able to cancel it, but you can follow our return process to return the item once it arrives.
Contact Us
For any shipping or return-related questions, feel free to contact our customer service team. We’re always here to help and ensure that your experience with Liberty Commons is as smooth as possible.
- Email: info@blazeoncannabis.com
- Phone: +1 (602) 706-4110